LiveRosedale · 02:47 AM
When tenants
call at 2 a.m.,
we answer.
AmenitySOS is the AI maintenance assistant built for independent landlords and small property managers who personally handle their own maintenance calls. We answer every tenant call 24/7, screen for emergencies, and prepare the dispatch details so you only get woken up for what matters.
<1s response
24/7 answering
94% triage accuracy
Dispatch queue · Live
4 pending
tkt_001
Sandra L.
Active pipe burst · kitchen
Sev 5
tkt_002
James O.
No heat — 54°F, newborn
Sev 5
tkt_006
Michael
Bathroom sink leak
Sev 4
tkt_010
Johnny
Porch light not working
Sev 2
Aria picks up
on ring one
on ring one
SL
Sandra Lee
UNIT 4B · ROSEDALE
00:42
Sandra
There's water everywhere under the kitchen sink — it just burst.
Aria
I'm sending help now. Can you shut the valve below the sink?
Plumbing · Burst pipe
CONF 94%
Auto-classified,
staff approves
staff approves
The triage engine
Five levels.
Zero guesswork.
Every call is automatically classified on a 1–5 scale. We prioritize safety—if an issue could be an emergency, it is immediately escalated to prevent property damage and keep tenants safe.
5
Life-safety
Auto-escalated
Flood, fire, gas leak, no heat in winter, electrical sparks, sewage backup.
DISPATCH · IMMEDIATE
4
Urgent
Same-day
HVAC fully out in extreme weather, multiple dead outlets, worsening leak.
DISPATCH · <8H
3
Moderate
Next business day
No hot water, partial heat loss, toilet not flushing, sticking door lock.
DISPATCH · 24–48H
2
Minor
Scheduled
Dripping faucet, one outlet out, slow drain, loose fixture.
QUEUED · WEEK
1
Cosmetic
Routine
Scuff marks, paint chips, squeaky hinge, minor aesthetic fixes.
ROUTINE · BATCHED
A night in dispatch
02:47 AM. Sandra calls from Unit 4B. Here's what happens in the next four minutes.
From a panicked call
to a plumber at the door.
Most systems just generate a ticket and leave you to figure it out. AmenitySOS handles the coordination—answering the call, confirming details with photo verification, and preparing a dispatch request you can approve with one tap.
02:47Call picked up
02:47+4 seconds
02:49+2 minutes
02:51+4 minutes
02:58Dispatched
Ring 01
Aria picks up before the third ring.
No IVR, no hold music, no voicemail. Aria greets by property and listens. Sub-second latency means the tenant actually feels heard.
Rosedale · English · 24/7 line
Intake
Structured questions. No script feel.
"Is the water still running?" "Can you reach the shutoff?" Aria asks the diagnostic questions a senior dispatcher would ask — and records the answers as structured fields.
Active water · Kitchen · Floor 4
Triage
Severity 5. Auto-escalated.
Keywords like flood, fire, gas, or sparks automatically flag the request as high-priority—ensuring critical emergencies are escalated immediately so you can act before damage spreads.
High Urgency · Life-Safety · Instant Alert
Media
A photo changes the picture.
Aria texts a photo upload link. Sandra sends a photo of the leak. The AI analyzes the photo to confirm the urgency, updates the details, and pre-fills the request so you know exactly what is broken.
Photo attached · Refined triage
Dispatch
Jessie is on the way.
Your overnight staff sees the AI assessment, confidence score, and reasoning. One tap to approve. The nearest available plumber gets an SMS assignment in minutes.
Jessie Reyes · ETA 45 min · Approved by Noel
Built for landlords & managers
The AI screens the calls.
You make the decisions.
01 / VOICE INTAKE
Aria sounds like your best dispatcher
on their best day.
on their best day.
Natural conversation, no IVR menus. Sub-second latency so the line never feels dead. Aria greets by property, asks the right diagnostic questions, and keeps the tenant calm through the hard stuff.
ARIA · TURN 03<1s RESPONSE LATENCYEN-US
02 / EMERGENCY SCREENING
We prioritize safety.
When uncertain, we treat the issue with higher urgency. Critical emergency keywords trigger alerts immediately.
Keyword: "flooding"→ SEV 5
Keyword: "sparking"→ SEV 5
Ambiguous smell→ SEV 4
03 / PHOTO VERIFICATION
See the damage instantly.
Tenants can text photos during their call. The AI reviews the photo to confirm the urgency, so you know exactly what parts to bring.
1
Voice: "A little water under sink" (Sev 2)
2
Photo: Burst pipe, flooding (Sev 5)
04 / YOU HAVE CONTROL
You always have the final say.
We prepare the details. You tap "Approve" to text the work order directly to your contractor.
SD
Sarah D. approved Jose Reyes for tkt_001.
05 / TAILORED TO YOU
Gets smarter every week.
Over time, the AI learns your specific properties, preferred contractors, and custom rules.
HVAC quirksLocal vendorsCustom routing
"
We used to have our maintenance techs wake up to listen to meaningless voicemails about lightbulbs at 3AM. Now, they only wake up when it matters, and the ticket is already written for them.
MP
Michael P. · Director of Operations, 4,000 units
Stop missing
the 3 a.m. call.
Request a demo to see how AmenitySOS can transform your property maintenance workflow.
Schedule a demo