Home/Pricing
Simple, usage-based pricing

Pay for calls
handled, not seats.

AmenitySOS runs on credits — one credit, one handled call. Starting at just $0.99 per call. Buy a bundle sized to your portfolio, and every call still gets answered even if you run past it.

Starter
$99
100 Aria credits · $0.99 per call
  • ✓~100 handled calls
  • ✓24/7 AI answering & triage
  • ✓1–5 severity scoring on every call
  • ✓Photo-verified re-scoring
  • ✓Good fit for 1–2 self-managed properties
Most common
Growth
$285
300 Aria credits · $0.95 per callSave 4%
  • ✓~300 handled calls
  • ✓Everything in Starter
  • ✓Live dispatch queue for your team
  • ✓Confidence scoring on every ticket
  • ✓Good fit for a small portfolio or PM team
Scale
$890
1,000 Aria credits · $0.89 per callSave 10%
  • ✓~1,000 handled calls
  • ✓Everything in Growth
  • ✓Multi-property & staff routing
  • ✓Learning loop tuned to your portfolio
  • ✓Good fit for larger management companies

How Aria credits work

1 credit = 1 handled call. Whether a tenant calls or texts, Aria answers, runs triage, scores severity, and hands off a dispatch-ready ticket — that entire interaction uses one credit. Calls that run past about 5 minutes use an additional credit rather than getting cut off.

A call never goes unanswered because of billing. If you're near the end of a bundle, Aria still answers and triages — running low simply triggers auto-recharge (if enabled). If auto-recharge isn't set up or a payment fails, Aria still answers for up to 3 days while we flag the account and sort out billing; only after that does the call forward directly to your own phone instead of Aria's. The tenant on the other end of a 2 a.m. emergency almost never knows the difference.

Credits never expire. Unused credits roll over indefinitely — buy a bundle when it makes sense, and use them at your own pace.

Extra calls beyond your bundle are billed at your plan's per-call rate. Need a custom bundle sized to an unusual portfolio, or a fixed quote instead of usage-based billing? Get in touch — we're happy to work out a plan that fits.

Pricing questions

What counts as one handled call?
One handled call is one tenant interaction — whether it comes in as a phone call or a text. Aria answers, runs triage, scores severity, and prepares a dispatch-ready ticket. That entire interaction is one credit, regardless of how the conversation unfolds.
What happens if I run out of credits?
Calls and texts are always answered, even right after your balance hits zero. If you're set up for auto-recharge, your account tops up automatically and you likely won't notice a thing. If you're not, Aria keeps answering for up to 3 days while we flag your account and give you time to sort out billing — it's only if the account stays unpaid past that point that further calls forward directly to your own phone instead of Aria's, until you top up. Billing never causes a call to go unanswered outright.
Do unused credits roll over?
Yes — credits never expire. They carry over indefinitely, so a bundle you buy today doesn't evaporate before you've had a chance to use it.
What if a call runs longer than expected?
Most tenant calls wrap up in under 5 minutes. If a call runs past that, roughly the length of one credit, it uses an additional credit rather than getting cut off mid-conversation. So an unusually long call (say, a complicated emergency) might use 2 credits instead of 1. We'd rather do that than end a call early or meter you by the minute.
Why aren't the bigger bundles discounted more?
We keep discounts modest so every credit delivers the same high-quality AI triage regardless of volume. We'd rather keep the base rate low for everyone than inflate it just to make larger bundles look like a deal.
Can I get a custom plan for a larger portfolio?
Absolutely. The bundles above cover most independent landlords and small-to-mid property management teams. For larger portfolios or unusual call volumes, we'll put together a custom bundle and rate.

Stop missing
the 3 a.m. call.

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