Stop losing sleep
over every maintenance call.

You self-manage your rentals. That means every burst pipe, every clogged drain, every 2 a.m. call about a flickering light comes straight to your phone. AmenitySOS answers first, figures out what's actually urgent, and only wakes you up when it's real.

See how it works

You didn't sign up to be a 24/7 call center

Most independent landlords manage maintenance the same way: give tenants a personal cell number and hope the calls stay reasonable. They don't. A running toilet at 11 p.m. sounds identical to a burst pipe on the other end of a groggy phone call — and you can't tell the difference until you're standing in the unit.

AmenitySOS is built specifically for landlords who handle their own maintenance instead of paying a management company to do it. It's not a call center with a script. It's an AI maintenance coordinator, Aria, who picks up every call instantly, asks the right diagnostic questions, and tells you exactly what's going on before you get out of bed.

How it fits into a one-person operation

Tenants get a real answer, every time. No more calls going to voicemail because you were asleep, driving, or at your day job.
You get triaged, not raw noise. Aria classifies every call on a 1–5 severity scale, so you can glance at a text and know if it's a "handle it tomorrow" or a "get in the car now."
Photos come in automatically. Aria texts a photo-upload link during the call, so by the time you see the ticket you already know if it's a drip or a flood.
You stay in control. Nothing gets dispatched to a contractor without your approval — you just tap to confirm instead of typing out the whole request yourself.

Real scenario

Old way: Tenant calls about a "leak" at 1 a.m. You drive over, unsure if it's serious. Turns out it's a slow drip that can wait until Monday.

With AmenitySOS: Aria answers, asks if water is actively running and if it's reachable, tags it Severity 2, and texts you a summary. You go back to sleep. It gets scheduled for the weekend.

Built around the calls that actually cost you money

Emergency calls that turn out to be nothing waste your evening. Non-emergency calls that get ignored turn into insurance claims. AmenitySOS's severity engine is deliberately conservative — when it's unsure, it rounds up — so anything that could be a life-safety issue (flooding, gas, no heat in winter) gets flagged immediately, while everything else waits for a reasonable hour.

Frequently asked questions

Do I need a property management company to use AmenitySOS?

No. AmenitySOS is built specifically for self-managing landlords who handle maintenance calls directly, without a management company in between.

What happens if there's an actual emergency?

Emergency keywords like flooding, fire, gas leaks, or no heat in freezing weather trigger an immediate Severity 5 escalation, so you're notified right away rather than finding out in the morning.

Does AmenitySOS dispatch contractors automatically?

No — every dispatch requires your one-tap approval. AmenitySOS prepares the ticket and contractor recommendation; you make the final call.

How many units do I need for this to make sense?

AmenitySOS works well for landlords with even a handful of units, since the goal is protecting your time and sleep, not just handling volume.

Explore more

Solutions

For Property Managers

Managing maintenance across multiple properties and staff? See how AmenitySOS scales.

Use case

After-Hours Emergency Calls

How AmenitySOS handles the calls that come in when no one's watching.

Feature